Privacy policy
How we collect, use, and share information to deliver pickups and improve the service.
About This Policy
This Privacy Policy describes how Dhritha Innovations Private Limited, operating as ScrapWise, collects, uses, and protects your personal information when you use our e-waste management and recycling services. By using our services, you agree to the practices described in this policy.
Information We Collect
- •Personal information (name, email, phone number, address) when you create an account or book our services
- •Location data to provide accurate service availability and pickup scheduling
- •Item details and photos you upload for e-waste collection requests
- •Payment and transaction information when you use our services
- •Device and usage information when you access our website or mobile application
How We Use Your Information
- •To provide and improve our e-waste collection and recycling services
- •To process your booking requests and coordinate pickup schedules
- •To communicate with you about your bookings and service updates
- •To send you important notifications and promotional offers (with your consent)
- •To maintain the security and integrity of our platform
- •To comply with legal obligations and resolve disputes
Data Protection & Security
- •We implement industry-standard security measures to protect your personal information
- •Your data is stored securely using encrypted databases and secure cloud infrastructure
- •Access to your personal information is restricted to authorized personnel only
- •We regularly audit our security practices to ensure data protection
- •Payment information is processed through secure, PCI-compliant payment gateways
- •We never sell or share your personal information with third parties for marketing purposes
Information Sharing
- •We share information with our vendor partners only to fulfill your service requests
- •We may share data with service providers who help us operate our platform (hosting, analytics, customer support)
- •We will disclose information if required by law or to protect our legal rights
- •In case of business transfer or merger, your information may be transferred to the new entity
- •We do not sell your personal information to any third parties
Cookies and Tracking
We use cookies and similar tracking technologies to improve your experience on our platform. Cookies help us remember your preferences, analyze site traffic, and provide personalized content.
- •Essential cookies required for the website to function properly
- •Analytics cookies to understand how visitors use our website
- •Preference cookies to remember your settings and choices
Your Rights
You have the following rights regarding your personal information:
- •Access: Request a copy of your personal information we hold
- •Correction: Update or correct inaccurate information
- •Deletion: Request deletion of your personal information
- •Opt-out: Unsubscribe from marketing communications at any time
- •Data Portability: Request your data in a portable format
Account Deletion
You have the right to request deletion of your account at any time through your profile settings. When you request account deletion:
- •Your account will be marked for deletion and scheduled for permanent removal in 15 days
- •During the 15-day waiting period, you can cancel the deletion request and restore your account
- •After 15 days, an administrator will permanently delete your account and all associated personal data
- •Once deleted, your data cannot be recovered
- •Some data may be retained for legal or regulatory compliance purposes even after account deletion
This 15-day waiting period is designed to prevent accidental deletions and give you time to change your mind if needed.
Data Retention
We retain your personal information only for as long as necessary to provide our services and fulfill the purposes outlined in this policy. When your information is no longer needed, we securely delete or anonymize it. Certain information may be retained longer if required by law or for legitimate business purposes.
Children's Privacy
Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Dhritha Innovations Private Limited
1-1-31/150, Phase-1, Saket Colony, ECIL
Hyderabad, Medchal Malkajgiri
Telangana, 500062